Salesforce Experience Cloud

A portal nobody uses is just email with extra steps.

Companies stand up customer, partner, and broker portals to get work out of inboxes and shared spreadsheets and into a system. Most of those portals fail the same way: they look fine, they launch, and then everyone keeps emailing because the portal does not actually do the thing they needed. A portal earns its place only when it is genuinely easier than the email it is meant to replace, and that is a design and integration problem, not a theming one.

What we actually do

We build the full range of Experience Cloud sites, customer portals, partner and broker portals, and employee experiences, with the advanced customization, Lightning Web Components, theming, identity and access, and headless deployments that real use cases demand. The work that decides success is the integration: wiring the portal deep into Service Cloud, Sales Cloud, and Commerce Cloud so a user can self-serve, transact, and resolve issues without a human in the loop and without leaving the portal.

Where portal projects go wrong

The usual failures: a portal that surfaces records but cannot actually complete the task, so users fall back to email; identity and access bolted on so login is painful or insecure; theming polished while the workflow underneath is half-wired; and no plan for adoption, so the portal launches to silence. We design around the jobs users actually come to do, integrate deeply enough that those jobs finish in the portal, and build for the day-two reality, not just the launch demo.

Why Abstrakt Solutions

A Salesforce Consulting Partner since 2017 with more than 100 active certifications and a 5 out of 5 AppExchange rating, we build portals that replace work instead of adding a tab. Because we also run the Service, Sales, and Commerce Cloud practices that sit behind these portals, the integration that makes a portal genuinely useful is core to how we build, not an afterthought.