Beyond call recording: getting real ROI from Gong
Most teams treat Gong as expensive call storage. The return is in coaching, deal execution, and forecast accuracy. Here is how to move from recording to results.
Read the full post → How We Help
What we deliver for it leaders.
Technical debt audit and remediation
Structured audits of metadata, automation, integrations, security model, and code, with prioritized remediation roadmaps.
Integration architecture and consolidation
iPaaS strategy (MuleSoft, Workato), integration health monitoring, and migration paths off legacy point-to-point connections.
Salesforce DevOps implementation
Source-controlled metadata, CI/CD pipelines, automated testing, sandbox management, implemented and adopted by your team.
Security and compliance hardening
Shield deployment, audit trail configuration, role-based access modeling, and continuous compliance evidence collection.
Identity and access architecture
Okta/Azure AD-based SSO architecture, SCIM provisioning, RBAC modeling, and JIT access patterns.
DR/BCP infrastructure for Salesforce
Backup strategy, sandbox refresh discipline, point-in-time restore procedures, and tested disaster recovery runbooks.
Common Challenges
What we see in it organizations.
The patterns that come up in nearly every it engagement.
Salesforce technical debt
Most established Salesforce orgs accumulate years of partial implementations, deprecated automations, and undocumented customizations. Cleaning it up is real work.
Integration sprawl
Most companies have 50+ integrations running across dozens of point connections. Consolidating and managing them is its own discipline.
DevOps maturity for Salesforce
Salesforce DX, source control, automated testing, sandbox strategy, most orgs have some of this and very few have all of it.
Security and compliance posture
SOC 2, HIPAA, audit requirements, staying ahead of these requires intentional architecture and continuous monitoring.
Identity and access management complexity
SSO, MFA, SCIM, role-based access control across dozens of systems, it scales painfully without intentional architecture.
Disaster recovery and business continuity
When systems go down, can you restore service in hours, days, or weeks? Most teams cannot answer with confidence.
Signature Service Categories
The major it practices our team runs.
Each category represents a deep specialization with dedicated playbooks, accelerators, and experienced practitioners.
Salesforce Technical Debt & Optimization
Org audits, remediation, metadata cleanup, and platform consolidation.
DevOps & Release Management
Salesforce DX, CI/CD, source control, automated testing, sandbox strategy.
Integration Architecture
iPaaS strategy, integration consolidation, monitoring, and ownership.
Security & Compliance
Shield, audit trails, RBAC, SIEM integration, compliance evidence automation.
Identity & Access Management
SSO architecture, SCIM, RBAC modeling, JIT access patterns.
Disaster Recovery & Backup
Backup strategy, DR runbooks, sandbox refresh, point-in-time restore.
See what this looks like for it.
A free 30-minute working session with a consultant who has done this work before. You leave with a clear read on the right approach, whether or not you engage us.
Featured Insight
Insight & analysis from our it team.
Practitioner-level analysis from the consultants delivering the work.
Revenue Operations
How We Work
The engagement model.
Predictable phases. Clear deliverables. No surprises.
01
Discovery
One to two working sessions to map your current state, business goals, gaps, and constraints. We come out with a written scope document and recommendation.
02
Design
Documented solution architecture, technical design, realistic timeline, and a transparent commercial proposal, reviewed with your team before any build.
03
Build
Configuration, development, integrations, data migration, AI training, and QA, delivered in iterative sprints with weekly demos and adjustments.
04
Launch & Optimize
Training, change management, hypercare support, and continuous improvement. We do not disappear after go-live. Most engagements continue into managed services.
Our Capabilities
The five practices that support your it work.
Salesforce
Implementation, configuration, and managed services across the full Salesforce platform, from Sales and Service Cloud to Agentforce and Data Cloud.
Learn more →Gong
As one of Gong’s earliest services partners, we implement, integrate, and optimize Gong so revenue teams actually adopt it.
Learn more →AI Consulting
Strategy and production AI, from use-case selection and governance to deployed agents on the platforms you already run.
Learn more →Revenue Operations
The systems, data, and rituals that make sales, marketing, and customer success operate as one revenue engine.
Learn more →Ready to move it forward?
Free 30-minute strategy session with a consultant who works with it leaders every week.
Book a Consultation →