Salesforce consulting and managed services in Detroit.

Every request goes into one tracked backlog with a requester, business reason and size. A monthly review with your Salesforce owner, and representatives from each unit if needed, sets the order. Urgent defects skip the queue under agreed rules, so a plant's quoting problem is not stuck behind a dashboard request. Everyone can see the list, which removes most of the arguments about priority.

Yes. The scope can include building and maintaining journeys, audience segments and consent settings in Marketing Cloud or Account Engagement. For lenders, we test journeys against loan milestone data before activation, check that suppression and opt-out rules are honored and review messaging changes with compliance. When rates shift and campaigns change quickly, the same team handles both the Salesforce side and the marketing side.

It stays with you. We document changes as we make them, keep configuration in your own org and sandboxes, and hand over admin notes, integration runbooks and a current backlog if the engagement ends. Nothing we build depends on proprietary tools of ours, so another partner or an internal hire can continue from where we stopped.