Salesforce managed services vs. hiring a Salesforce admin
When one in-house administrator is enough, when a managed services team is the better fit, and how many companies combine the two.
Read the full post →What are Salesforce managed services?
Salesforce managed services is an ongoing arrangement where a consulting partner runs and improves your Salesforce org for you. The partner handles user requests, configuration changes, automation, reports, integrations, release reviews and technical cleanup, drawing on admins, developers and architects as each task needs them. It replaces or supports an in-house admin.
Is This You?
Signs you need managed services.
- Your only Salesforce admin left, or is stretched across other jobs.
- Requests pile up in a backlog nobody owns.
- Each Salesforce release brings surprises you find out about from users.
- You need occasional developer or architect help but not a full-time hire.
What's Included
What we deliver.
Administration
Users, permissions, page layouts, fields, reports and dashboards, handled as requests come in.
Enhancements
New automation, objects and processes as the business changes, scoped and prioritized with you.
Development
Apex, Lightning Web Components and integration work when configuration is not enough.
Release management
Review of each Salesforce release against your org and testing in a sandbox before changes reach users.
Data quality
Duplicate rules, validation, cleanup jobs and monitoring so reports stay trustworthy.
Technical debt cleanup
Retiring unused fields, old workflow rules and overlapping automation over time.
- AssessHealth check of the org and a backlog review.
- PrioritizeAn agreed list of fixes and enhancements.
- DeliverRequests and roadmap work handled by the right specialist.
- ReviewRegular reviews of what shipped and what is next.
Manufacturing & Distribution
A manufacturer took Salesforce from zero adoption to all 99 reps with NetSuite integration
99 · Reps adopted in 30 days Staffing & PersonnelA staffing firm fixed broken dashboards and activated Marketing Cloud it already owned
B2B MarketingA B2B demand-gen firm restored reliable Salesforce–Pardot sync across 145,000 prospects
145,000+ · Prospects synced Medical DeviceA medical-device company recovered a broken Pardot instance and rebuilt its marketing engine
970+ · Invalid records removed Platforms
Salesforce products we work with here.
Salesforce Sales CloudSalesforce Service CloudSalesforce Marketing CloudSalesforce Revenue Cloud / CPQSalesforce Experience CloudSalesforce Data Cloud
Related services
Featured Insight
Guides on salesforce managed services.
Written by the consultants delivering the work.
Managed Services
FAQ
Salesforce Managed Services questions.
Is managed services cheaper than hiring a Salesforce administrator?
It can be, but the bigger difference is coverage. One admin brings one skill set and leaves a gap when they are out or move on. A managed services team covers administration, development, integration and architecture, so you are not hiring for skills you only need some of the time.
Can managed services work alongside our in-house admin?
Yes. Many teams keep an internal admin for day-to-day requests and use us for development, integrations, release reviews and larger projects.
What if our org is a mess when we start?
That is common. We usually begin with a health check, fix the most urgent problems first and work through technical debt over time instead of rebuilding everything at once.
Do you support Marketing Cloud Account Engagement (Pardot) as well?
Yes. Much of our published work is Account Engagement: restoring Salesforce–Pardot sync for 145,000+ prospects, removing 970+ invalid records from a broken instance, and activating 30,000+ contacts for a mortgage lender.
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