How to rescue a failed Salesforce implementation
How to tell whether a Salesforce project can be saved, what to do in the first two weeks, and how to decide what to keep, fix or rebuild.
Read the full post →Why do Salesforce implementations fail?
Salesforce implementations usually fail for a handful of reasons: requirements that were never agreed, a design built around the tool instead of the process, poor data migration, too much custom code, no owner on the client side and too little training. Most failed projects can be recovered without starting over once those causes are identified.
Is This You?
Signs you need implementation rescue.
- Your go-live date has slipped more than once.
- The system is live but teams have gone back to spreadsheets.
- Your previous partner has moved on and nobody understands the build.
- You are paying for licenses or features nobody can use.
What's Included
What we deliver.
Recovery assessment
A review of the build, data and original scope to separate what works from what does not.
Stabilization
Urgent fixes so the business can operate while the plan is agreed.
Keep, fix or rebuild
A clear decision for each component, avoiding a full restart where possible.
Completion
Delivery of the remaining scope with documentation your team can maintain.
Re-launch
Training and adoption support so users give the system a second chance.
- AssessBuild, data and scope review.
- StabilizeUrgent fixes first.
- DecideKeep, fix or rebuild each part.
- FinishComplete, document and re-launch.
Industrial Services
An industrial-services firm rescued a failed $100K Field Service build and cut licensing for 75-100 field workers
75-100 · Workers tracked license-free Medical DeviceA medical-device company recovered a broken Pardot instance and rebuilt its marketing engine
970+ · Invalid records removed Political & AdvocacyA political-advocacy agency salvaged a failed two-year Tableau investment
2 yrs · Failed project recovered B2B MarketingA B2B demand-gen firm restored reliable Salesforce–Pardot sync across 145,000 prospects
145,000+ · Prospects synced Platforms
Salesforce products we work with here.
Related services
Featured Insight
Guides on salesforce implementation rescue.
Written by the consultants delivering the work.
Implementation Rescue
FAQ
Salesforce Implementation Rescue questions.
Can you take over a Salesforce project from another partner?
Yes. An industrial-services firm had paid a previous partner over $100,000 for a Field Service build it could not use. Within a 20-hour engagement we fixed the multi-day scheduling errors and eliminated per-worker licensing for 75–100 laborers.
Do we have to start over?
Rarely. Most failed implementations have usable parts. The assessment decides what to keep, what to fix and what to rebuild.
How quickly can you start?
We begin with a short assessment so we understand the build before promising a plan. Stabilization fixes can often start while the full recovery plan is being agreed.
Do you rescue Marketing Cloud and Tableau projects too?
Yes. We recovered a broken Pardot instance for a medical-device company, removing 970+ invalid records, and salvaged a failed two-year Tableau investment for an advocacy agency.
Salesforce project off track?
Headquartered in St. Louis, working with companies across the U.S.
Get Salesforce help →