Salesforce implementation consulting in Grand Rapids.

It depends on how much information passes between you and dealers today. If dealers request quotes, check order status and submit service issues by email, a portal built with Experience Cloud removes a lot of friction and belongs in an early phase. If dealer interaction is light, launch internal sales and quoting first and add the portal once your own data is reliable enough to share.

Yes, as the intake and customer-facing side of the process. Service Cloud captures the complaint, product, lot and customer details in structured fields, routes it for evaluation and records every communication. Many device makers keep formal investigation and corrective action in a dedicated quality system, so we design the handoff between the two carefully and make sure the record trail stays complete from intake to closure.

Start with customer and product masters, because both feed quoting and reporting. Merge duplicate customer numbers, decide how dealers and end customers map to accounts, and confirm which product attributes sales actually needs rather than copying every ERP field. We profile the data early in a sandbox load, show you the exceptions and agree the fix for each category. Order history can follow once the masters line up, so reps see past purchases against the right account from their first day in the system.