Salesforce consulting and managed services in Indianapolis.

Yes. Integrations often break for reasons outside Salesforce, such as an ERP upgrade, a changed endpoint or an expired credential. We monitor error logs, handle routine fixes, update mappings when either system changes, and coordinate with the teams that own the other side. Larger integration changes, like adding a new system, are scoped separately and prioritized within the same backlog as other work.

It can. Under managed services we can prepare knowledge articles, tighten permissions on the objects an agent will read, and pilot an agent on a narrow task with a small group. Because the work runs month to month, we can measure how the pilot performs, adjust topics and instructions, and extend it gradually instead of treating AI as a one-time project.

Urgent items, such as a broken integration or users locked out, go into the shared queue with a priority flag and are handled ahead of planned work. We agree at the start what counts as urgent, who can raise it and how you will be updated. Planned enhancements then resume once the problem is resolved, and the monthly review notes what was displaced.