Retail trade
Retail trade accounts for about 6.4% of 2024 metro GDP, and retailers and dealers in the region often run Salesforce for customer service, loyalty or business accounts next to point-of-sale and e-commerce systems. Optimization for them usually targets case handling: better routing rules, macros for repeat questions, knowledge articles surfaced on the case and reports that show where customers wait longest. When those pieces work, agents stop keeping side notes and managers can staff to actual demand.