Salesforce implementation in Wichita.

Start with the records account managers touch every day: customer accounts, program records, contacts and quotes. Once those are stable and connected to ERP order history, add service processes for repairs or warranty work, then partner or customer portals if needed. Each phase goes live on its own, so the team works in Salesforce early and later phases benefit from what the first one reveals about data quality.

It makes collaboration simpler. Working sessions, build reviews and quick questions happen during the same business day, with no need to schedule around a time difference. We still travel to Wichita for the stages that benefit most from being in the room: discovery workshops, go-live and training. The same U.S.-based consultants handle the remote work in between, so continuity does not depend on who happens to be on site.

Often, yes, with care. Diversified companies in the region can run separate record types, processes and sharing rules for each business on a common set of accounts and contacts, which helps when the same customer buys from both. The decision depends on how much the processes differ and whether leadership wants combined reporting. We weigh those factors in discovery and recommend one org or separate orgs with evidence.