Salesforce implementation rescue consulting in Spokane.

If users reject the system because the design does not match their work, it is a rescue, even though the org technically runs. Optimization assumes the foundation is sound. Triage tells us which case applies: we check whether the data model fits your processes, whether data migrated correctly and whether integrations work. The answer determines whether we tune what exists or rebuild parts of it.

Yes. We read the Apex, Flows and integration code directly, run the existing tests, and document what each component does before changing it. Undocumented code sometimes hides hard-coded IDs, missing error handling or logic that duplicates declarative automation. We list those risks in the triage report with a recommendation for each, keep, refactor or replace, in an order that avoids breaking what users depend on.

With a plain account of what went wrong, what we will keep, what it will take to finish and how progress will be measured. The triage report is written for that audience, with a short summary, evidence for each conclusion and a phased plan with checkpoints. We can present it alongside you and answer technical questions so your sponsor does not have to.