Household and relationship repair
Households drift when members are added inconsistently, trusts are treated as individuals or custodial imports create duplicates. We define household rules, correct relationship roles, merge duplicates and add checks for new records, so advisors see accurate household assets and relationships before every client meeting. Trusts, entities and beneficiaries are modeled consistently, and household totals are reconciled to custodial data so advisors can trust the figures they share with clients.
Service request streamlining
Money movement, address changes, beneficiary updates and account openings often run on scattered processes. We standardize request types, simplify associate screens and consolidate automation, so requests are tracked from receipt to completion with clear ownership, and supervisors can see what is pending at a glance. Service expectations for each request type are set with operations, and escalations reach a supervisor before clients chase an update.
Client review preparation
Advisors spend too long gathering data for reviews. We build a client review view that pulls holdings summaries, recent activity, open service items and upcoming life events, and set reminders based on review schedules, so preparation relies on Salesforce instead of copying from several systems. Associates can prepare the review packet in advance, and advisors add notes during the meeting that feed follow-up tasks automatically.
Compliance and supervision reporting
Supervisors need records of client communications, complaints and exceptions. We clean up the related record types, confirm activity capture meets policy and rebuild supervision reports, so reviews run efficiently and evidence stays organized without adding extra steps for advisors. Complaint records carry the fields supervisors need, with escalation steps that match written supervisory procedures. Reports are organized by branch or team, so each supervisor reviews only the relevant activity.