The Salesforce Agentforce buyer's guide.
What Salesforce Agentforce does, when it fits and when to wait, how 13 industries use it, how to roll it out, and the mistakes we are most often called in to fix. Written for buyers, by consultants who implement it.
- 8 chapters
- 6 capabilities explained
- 13 industries
- 8,229 words
What's inside.
Read it start to finish or go straight to the chapter you need.
What Salesforce Agentforce does
6 capabilities explained in plain language.
When Salesforce Agentforce fits, and when to wait
A checklist of when it is a good fit and when to think twice.
Salesforce Agentforce by industry
How 13 industries use Salesforce Agentforce, with use cases and what to get right first.
How to roll it out
Step-by-step rollout plan.
Mistakes to avoid
4 mistakes we are most often called in to fix, and what to do instead.
Questions buyers ask
4 questions buyers ask.
Results from our projects
3 results from Abstrakt Solutions projects.
Next steps
Free assessments and how to reach a consultant.
Is Salesforce Agentforce a fit?
Three of the signs that Salesforce Agentforce is the right next step. The full guide adds when to wait, the rollout plan and the mistakes to avoid.
Get the full guide →- You have high-volume, well-documented requests, such as order status or appointment changes, where the correct answer can be checked against Salesforce data.
- The work requires taking action in Salesforce, not just answering questions, and those actions can be built as tested flows or Apex.
- Your knowledge articles and policies are current, owned and structured well enough for an agent to cite them without spreading outdated guidance.
Who wrote it.
Abstrakt Solutions is a Salesforce Select partner based in St. Louis that implements Salesforce Agentforce, with 108 Salesforce certifications and a 4.95 out of 5 rating from 92 reviews on Salesforce AgentExchange (formerly AppExchange).
