The Salesforce Service Cloud buyer's guide.
What Salesforce Service Cloud does, when it fits and when to wait, how 15 industries use it, how to roll it out, and the mistakes we are most often called in to fix. Written for buyers, by consultants who implement it.
- 8 chapters
- 6 capabilities explained
- 15 industries
- 9,036 words
What's inside.
Read it start to finish or go straight to the chapter you need.
What Salesforce Service Cloud does
6 capabilities explained in plain language.
When Salesforce Service Cloud fits, and when to wait
A checklist of when it is a good fit and when to think twice.
Salesforce Service Cloud by industry
How 15 industries use Salesforce Service Cloud, with use cases and what to get right first.
How to roll it out
Step-by-step rollout plan.
Mistakes to avoid
4 mistakes we are most often called in to fix, and what to do instead.
Questions buyers ask
4 questions buyers ask.
Results from our projects
3 results from Abstrakt Solutions projects.
Next steps
Free assessments and how to reach a consultant.
Is Salesforce Service Cloud a fit?
Three of the signs that Salesforce Service Cloud is the right next step. The full guide adds when to wait, the rollout plan and the mistakes to avoid.
Get the full guide →- Your support team handles requests across email, phone, messaging and web forms and needs one queue and history for all of them.
- Customers hold contracts with defined response commitments, and missing them has financial, contractual or regulatory consequences for your business.
- Service agents regularly need sales, order or asset data that already lives in Salesforce to resolve a case properly.
Who wrote it.
Abstrakt Solutions is a Salesforce Select partner based in St. Louis that implements Salesforce Service Cloud, with 108 Salesforce certifications and a 4.95 out of 5 rating from 92 reviews on Salesforce AgentExchange (formerly AppExchange).
