The Salesforce Experience Cloud buyer's guide.
What Salesforce Experience Cloud does, when it fits and when to wait, how 15 industries use it, how to roll it out, and the mistakes we are most often called in to fix. Written for buyers, by consultants who implement it.
- 8 chapters
- 6 capabilities explained
- 15 industries
- 9,115 words
What's inside.
Read it start to finish or go straight to the chapter you need.
What Salesforce Experience Cloud does
6 capabilities explained in plain language.
When Salesforce Experience Cloud fits, and when to wait
A checklist of when it is a good fit and when to think twice.
Salesforce Experience Cloud by industry
How 15 industries use Salesforce Experience Cloud, with use cases and what to get right first.
How to roll it out
Step-by-step rollout plan.
Mistakes to avoid
4 mistakes we are most often called in to fix, and what to do instead.
Questions buyers ask
4 questions buyers ask.
Results from our projects
2 results from Abstrakt Solutions projects.
Next steps
Free assessments and how to reach a consultant.
Is Salesforce Experience Cloud a fit?
Three of the signs that Salesforce Experience Cloud is the right next step. The full guide adds when to wait, the rollout plan and the mistakes to avoid.
Get the full guide →- Customers, partners or members need to see and act on data already stored in Salesforce, such as cases, orders, applications or registered deals.
- Each external user must be limited to records belonging to their employer, and building that access control yourself would be expensive and risky.
- Your service team answers the same status questions repeatedly, and those answers already exist on records a customer could safely view.
Who wrote it.
Abstrakt Solutions is a Salesforce Select partner based in St. Louis that implements Salesforce Experience Cloud, with 108 Salesforce certifications and a 4.95 out of 5 rating from 92 reviews on Salesforce AgentExchange (formerly AppExchange).
