The Salesforce Field Service buyer's guide.
What Salesforce Field Service does, when it fits and when to wait, how 9 industries use it, how to roll it out, and the mistakes we are most often called in to fix. Written for buyers, by consultants who implement it.
- 8 chapters
- 6 capabilities explained
- 9 industries
- 6,412 words
What's inside.
Read it start to finish or go straight to the chapter you need.
What Salesforce Field Service does
6 capabilities explained in plain language.
When Salesforce Field Service fits, and when to wait
A checklist of when it is a good fit and when to think twice.
Salesforce Field Service by industry
How 9 industries use Salesforce Field Service, with use cases and what to get right first.
How to roll it out
Step-by-step rollout plan.
Mistakes to avoid
4 mistakes we are most often called in to fix, and what to do instead.
Questions buyers ask
5 questions buyers ask.
Results from our projects
4 results from Abstrakt Solutions projects.
Next steps
Free assessments and how to reach a consultant.
Is Salesforce Field Service a fit?
Three of the signs that Salesforce Field Service is the right next step. The full guide adds when to wait, the rollout plan and the mistakes to avoid.
Get the full guide →- Technicians drive between customer locations every day, and whoever builds tomorrow’s schedule spends hours reconciling skills, geography and customer promises by hand.
- You already run Service Cloud cases and want the repair visit, the parts used and the customer conversation recorded against the same asset history.
- Service contracts obligate you to recurring inspections or maintenance, and a missed visit creates a penalty, a warranty dispute or a compliance finding.
Who wrote it.
Abstrakt Solutions is a Salesforce Select partner based in St. Louis that implements Salesforce Field Service, with 108 Salesforce certifications and a 4.95 out of 5 rating from 92 reviews on Salesforce AgentExchange (formerly AppExchange).
